New Delhi: The apex consumer forum has directed the State Bank of India (SBI) to allow the widow of a defence personnel access to her monthly family pension which was withheld.
The National Consumer Disputes Redressal Commission (NCDRC) bench said freezing the woman’s bank account and denying her access to pension amounted to deficiency in service.
A bench of presiding member Anup K Thakur and member C Vishwanath directed SBI’s branch in West Bengal’s Nadia to release the withheld pension to the woman, Manika Sarkar.
“The respondent (Sarkar) was a customer of the petitioner (SBI) as she was having a joint account in the petitioner’s bank, where her pension was regularly deposited. The petitioner was a service provider. The petitioner bank froze her account and wrongly denied her access to her pension, which amounted to deficiency in service,” the bench said.